FAQ

If you are not satisfied with your purchase, you may return the product within 30 days of receipt for a full refund, provided the product is unused and in its original packaging. To initiate a return, please contact our customer service team at sales@primeignitezone.com with your order number and reason for return. Refunds will be processed within [number] days of receiving the returned product.

This limited warranty is provided by Amazon to you as the original purchaser of the products. We warrant each product against defects in materials and workmanship under ordinary use for a period of one year from the date of purchase. The product may be manufactured by a third party not affiliated with Amazon. For more details on the warranty, please refer to Amazon's warranty page or contact their customer service.

Orders will be processed within 1-2 business days. Once processed, domestic orders will be shipped and are expected to arrive within 5-8 days. For international orders, a shipping fee of $15.99 will be applied, and delivery times may vary depending on the destination but typically take 5-7 days to arrive. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Yes, we offer international shipping for a flat rate of $15.99. Delivery times for international orders may vary depending on the destination but typically take 7-12 days to arrive. Please note that you are responsible for any customs duties, taxes, or import fees that may apply to your order.

If you have any questions or need assistance, please contact our customer service team at sales@primeignitezone.com, or use our contact form. We are here to help and will respond to your inquiries as soon as possible.